The Library communicates with our patrons through many channels. You get to decide how you would like to be contacted. We offer email, text messaging, phone calls, or mail notifications. See below to find information about each communication channel.
If you have provided the Library with your cell number for Text (SMS) Messages, the following notices will only be sent by text message:
- A notice when your holds are ready for pick-up
- A reminder 2 days before your hold will expire
- A reminder 3 days before any item is due
- A notice 7 days after an item was due
- A notice 14 days after an item was due
- A bill for items more than 28 days overdue
You may want to add our dedicated Text Message Phone Number to your Contacts in your phone: 1-647-697-9085. Do not reply via text to this phone number. This is a one-way text line and library staff have no way to view or respond to messages.
If you wish to unsubscribe from Text Messages, you can speak to a staff member, call 519-376-6623 x 0, or email us at info@library.osngupl.ca.
Texted due date reminders, overdue notices & bills give you an additional way to keep track of when your items need to be returned to the Library. However, we cannot guarantee their delivery as each phone carrier and user has the right to manage their own accounts and delivery rules. Individuals are still responsible for returning library materials on time and may find their accounts are blocked if materials remain signed out past the due date.
Carriers are not liable for delayed or undelivered messages. Standard message charges may apply.
If you would like to register for Text (SMS) Message Notifications please fill out this form.
If you have provided the Library with your email address, the Library may send email notifications for the following:
- Our newsletter
- A notice when your holds are ready for pick-up
- A reminder 2 days before your hold will expire
- A reminder 3 days before any item is due
- A notice 7 days after an item was due
- A notice 14 days after an item was due
- A bill for items more than 28 days overdue
- A reminder to renew your membership
- Event & program announcements
- Service alerts
- Fundraising requests
- You can request your checkout receipt as an email from staff or at the self-checkout machines.
- If you register online for a program or request a room booking, you will also receive email confirmations and reminders.
You may wish to add our email addresses to your ‘Safe Sender’ list:
- Most of our notices and newsletters get sent from info@library.osngupl.ca
- Checkout receipts come from The_Public_Library@sirsidynix.com (when checking out materials at the desk with a staff member).
- Checkout receipts come from librarycheckout@library.osngupl.ca (when checking out materials at the self-checkout machines).
- Program Registration confirmations & reminders as well as Room Booking correspondence come from alerts@mail.libcal.com
If you wish to unsubscribe from the Library’s emails, you can speak to a staff member, call 519-376-6623 x 0, email us at info@library.osngupl.ca or click the ‘Unsubscribe’ link in any email sent to you previously.
Emailed due date reminders, overdue notices & bills give you an additional way to keep track of when your items need to be returned to the Library. However, we cannot guarantee their delivery as each email provider and user has the right to manage their own accounts and delivery rules. Individuals are still responsible for returning library materials on time and may find their accounts are blocked if materials remain signed out past the due date.
If you have provided the Library with your phone number, the Library may call you for the following:
- A notice when your holds are ready for pick-up
- A notice after an item was due
- A bill notice after an item was lost or damaged
- A reminder to renew your membership
- Service alerts
- Fundraising requests
If you wish to change your communication preferences, you can speak to a staff member, call 519-376-6623 x 0, or email us at info@library.osngupl.ca.
Courtesy phone calls give you an additional way to keep track of when your items need to be returned to the Library. However, we cannot guarantee notification via this method as each phone carrier and user has the right to manage their own accounts and delivery rules. Individuals are still responsible for returning library materials on time and may find their accounts are blocked if materials remain signed out past the due date.
The Library may mail you for the following:
- A notice when your holds are ready for pick-up
- A notice after an item was due
- A bill notice after an item was lost or damaged
- A reminder to renew your membership
- Service alerts
- Fundraising requests
If you wish to change your communication preferences, you can speak to a staff member, call 519-376-6623 x 0, or email us at info@library.osngupl.ca.
Mailed letters give you an additional way to keep track of when your items need to be returned to the Library. However, we cannot guarantee notification via this method. Individuals are still responsible for returning library materials on time and may find their accounts are blocked if materials remain signed out past the due date.